Return Policy
30-day return window with transparent terms
Return Policy Summary
30-Day Return Window
Returns accepted within 30 days of delivery date
Return Shipping
Quality issues: We pay | Customer preference: Customer pays
No Restocking Fee
We do not charge any restocking fees for returns
Return Eligibility
What Can Be Returned
- ✓Items in original condition with tags attached
- ✓Unworn and unwashed items
- ✓Returned within 30 days of delivery
- ✓With proof of purchase
Non-Returnable Items
- ✗Personalized or custom-made items
- ✗Intimate apparel and swimwear (if hygiene seal is broken)
- ✗Perishable goods
- ✗Digital downloads and gift cards
- ✗Gift cards
- ✗Items marked as final sale
Return Process
Initiate Return
Log into your account and select the items you wish to return from your order history.
Go to My OrdersPrint Return Label
Download and print the prepaid return shipping label we provide.
Package Items
Pack items securely in original packaging with all tags and accessories.
Ship Back
Drop off your package at any authorized shipping location.
Receive Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days.
Refund Information
Refund Methods
- •Original Payment Method: Refund will be issued to your original payment method
- •Store Credit: Optional faster refund as store credit
- •Exchange: Direct exchange for different size/color available
Refund Timing
- •Inspection: 2-3 business days after we receive your return
- •Credit Card: 5-7 business days to appear on your statement
- •PayPal: 3-5 business days
- •Store Credit: Immediate upon approval
Return Shipping Costs
- ✓Quality/Defect Issues: Seller pays return shipping. We will provide a prepaid return label.
- ⚠Customer Preference Returns: Customer pays return shipping costs.
- ℹOriginal Shipping Fees: Original shipping charges are non-refundable unless the return is due to our error or defect.
- ✓Restocking Fee: No restocking fee is charged for any returns.
Return Address
Please return items to the following warehouse address:
ZhouChengDashijieXi24Qu18-19,LinXiXian,XingTaiShi,HeBeiSheng,China
* Please include your order number inside the package. Do not send returns to the address on the original package label.
Special Cases
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours with photos. We'll arrange for a replacement or full refund including return shipping.
Contact SupportWrong Item Received
If you received the wrong item, we'll send you the correct item at no additional cost and provide a prepaid return label for the incorrect item.
Lost Returns
If your return is lost in transit, we'll work with the carrier to locate it. Your refund will be processed once the package is found or confirmed lost.
Frequently Asked Questions
Can I return sale items?▼
Yes, sale items can be returned within 30 days unless marked as final sale.
Who pays for return shipping?▼
We provide free prepaid return labels for all eligible returns within the 30-day window.
How long until I receive my refund?▼
Refunds are processed within 2-3 business days after we receive your return. It may take an additional 5-7 business days to appear in your account.
Can I exchange for a different size?▼
Yes, you can exchange items for a different size or color. Select the exchange option when initiating your return.
What if I don't have my receipt?▼
You can still return items purchased with your account by logging in and accessing your order history.
Need Help with a Return?
Our customer service team is here to assist you with any return questions or concerns.
Contact Support